Technical Support Representative

zingFit is in search of a Technical Support Representative to work out of its Boulder, CO office. Our company builds and markets a leading scheduling and engagement platform for boutique fitness studios. We’re a fast-growing innovative organization seeking self-motivated, tech-savvy professionals that strive to be part of a winning team.

    What you’ll do:

  • Enthusiastically respond to technical support requests through phone and email
  • Empathize with the customer and be their advocate
  • Proactively solve customer support problems that arise
  • Help users with purchases,program sign-up processes, payment issues, general troubleshooting, general “how do I’s”
  • Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate products/programs for their needs
  • Identify and qualify legitimate sales opportunities
  • Assist other departments with day-to-day tasks as needed
  • We’re an agile, fast growing company and this job description isn’t meant to be a complete list of your qualifications or all the things you’ll do

    Requirements:

  • High Energy, optimistic outlook and positive attitude
  • Zendesk experience preferred
  • Empathetic approach to troubleshooting and customer service
  • Turns obstacles into successes
  • Quick learner, willing to take initiative, and has great follow through
  • Strong listening skills and analytic abilities
  • 1-3 years providing professional customer support preferred
  • Proactive, critical thinking problem solving skills required
  • Technical background a plus

    What zingFit can provide:

  • Competitive Wages
  • Health coverage
  • Vision coverage
  • 401K with company match
  • Gym membership reimbursement up to $400 per year (healthcare covered employees only)
  • Healthy lifestyle incentives
  • Office Peloton bike with virtual classes subscription
  • Weekly office yoga classes
  • Unlimited hiking of Mount Sanitas – directly behind the office

Please direct all correspondence to: Careers at zingFit